FAQs

 
 
 
 
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FAQs

 
 
 
 
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Why does convopiece not focus on mainstream luxury watch brands?

On very high street across the globe and online there are great retailers for Rolex, Patek, Audemars and more. We need not add to that offering, our goal is to celebrate the alternative, those gems that most never get to see. We care about watches and the culture, getting ideas to spread is how the industry diversifies and evolves. Our clients a proud to be unique and on the cutting edge creative watchmaking.

 

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Why are you not listed as an official brand stockist some of the brands you source? 

My orders are usually bespoke one off watches so it’s unfair to present being a stockist if not holding a full collection of stock. When sourcing we work with the official retail partners or go direct to the watch brand. We are normally listed when hold the UK exclusive. 


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I like the idea of owning a more unique watch but what’s my first step? 

We need to meet, I’ll come to a convenient location to have a coffee (my treat) and see If there’s a fit both ways. Watches are about passion and connection, you need to know I’m able to understand your needs and have the resources that gives you peace of mind. There’s no obligation at all, just click below.


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Does a unique brand hold value like a mainstream one?


In short, no. Our view is to not to buy for resale purposes, if that’s your aim stick to very specific models of Rolex and Patek, in my years I’ve seen every other brand fluctuate. The watches we source or create are to be cherished and have an indispensable value to the collectors. Like a Bespoke suit, the aim is to appreciate the process and enjoy its craft, knowing its has been made just for you. 


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How can I ensure the bespoke watch is like the concept sketches?  

My background in design helps bring ideas to like better than most but positions can vary especially as were eig accurate to the nearest micron.  Either you can agree to a margin of flexibility with visual mock ups or have 3D visuals produced at key stages during the build, all depends on time and budget. In all cases so far the real thing exceeds the sketch, like this example below: 

Original concept sketch

The final watch

The final watch


how does your warranty work? 

We believe our relationships are more valuable than 2 year warranties, after 15+ years many clients know this first hand. Watches can be sent back to brands as normal, in certain cases we have taken clients to the atelier to collect a watch after a repair or major service. In short, you’re well supported.


What happens if a watch brand closes?

Although many brands  leverage a 100+ year legacy ( even with a 50 year gapin between) it’s key to note, even Rolex was a start up at one point and not all businesses survive. In the rare cases a good brand closes it’s often due to substantial R&D costs sustained of marketing, rarely ever the quality of the watch. If a brand closes we will inform you as soon as we know and then consider any parts, that may be suitble for long term maintencance. Beyond this point our goal is to get maintain contact with the servicing team to ensure you are supported.
      This misfortune can also create exciting opportunies, for example; An ex-military client who loves avaition saw the closing of the watch brand Valour as an oppourtunty to create a unique display plaque based on an deconstructed watch, see below.

The original watch was inspired by the WW1 Plane the Sopwith Camel

The original watch was inspired by the WW1 Plane the Sopwith Camel

Made from a disassembled watch, this plaque features in our client’s WW1 themed private bar.

Made from a disassembled watch, this plaque features in our client’s WW1 themed private bar.


can you source MAINSTREAM LUXURY WATCH BRANDS?

Yes, we source watches through our network of official retailers. As mainstream is not our key focus we often make credible referrals to people that can help, always ask. 


What criteria do you use to select new brands to propose?

When I’m about to engage a new niche brand I focus on two key areas: 

  1. The brand feeling: I observe and assess everything. From the finishing of the case and design of the warranty card to telephone manor and email tone! This may seem extreme but in the with the amount of choice, every touch point matters. When all these elements are considered it shows the brand cares and in turn will care for its customers, whom I care about most. 

  2. The key virtues of the watch: With every watch brand I encounter my goal is to understand and embrace why it was created and who it was intended for!  I’m always asking “what is this watch trying to say” Once this is understood only then can it be recommended in an edit to a client. A plethora of factors influence this, from the chosen complication and finishing of the movement, to the case size, shape and character of a dial’s font. All contribute to what we call the “watch personality” it’s then finding a match.